Experienced Technical Support Cloud Engineer specializing in Tier 2/3 enterprise SaaS support, cloud backup & data protection, advanced SQL troubleshooting, and distributed system diagnostics across multi-tenant cloud platforms. Proven expertise supporting large Managed Service Providers (MSPs) and small-to-medium sized businesses.
Professional Experience
Current Role: Technical Support Cloud Engineer
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Technical Trainer / Onboarding Specialist
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Previous Experience
Technical Skills
- Tier 2/3 Enterprise Support
- Cloud Backup & Data Protection
- Advanced SQL & DBeaver
- Multi-tenant Cloud Troubleshooting
- OpenSearch & Log Analysis
- Grafana Metrics & Monitoring
- API & Authentication Debugging
- Microsoft 365 (Exchange, OneDrive, SharePoint, Teams)
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Connect With Me
Email: hirewaynemartinjr@gmail.com